Tuesday morning, AOL VP Ryan Bock posted on SoundCloud audio of conversation with a Comcast service representative while trying to disconnect his service.
Listen to the conversation here:
During an eight-minute snippet of the conversation, the representative approaches harassing the customer while trying to find out why the customer is leaving at the same time that the representative tries to discourage the service cancellation.
“You don’t want something that works?” the representative hounds. “So you’re not interested in the fastest Internet in the country?”; “I’m really ashamed to see you go to something that can’t give you what we can!”
Block writes that the “recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was ‘Okay, please don’t disconnect our service after all.’).”
It’s a little like cable provider purgatory, an in-between place of suffering where you have to hang out for a while in order to ascend to a post-Comcast life.